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How to Cancel ExpressVPN Subscription and Request a Refund

You will find detailed instructions on how to cancel your ExpressVPN subscription and secure a refund below. Cancelling your ExpressVPN subscription is straightforward and can be done through a simple process within the ‘My Account’ section. ExpressVPN provides a full refund if you cancel within 30 days of your subscription start date.

How to Cancel ExpressVPN Subscription:
  1. Log in Your Account
  2. Access Your Account Details and Subscription
  3. Turn Off Automatic Renewal
How to Request a Refund from ExpressVPN:
  1. Log in to Your Account
  2. Open Live Chat
  3. Request a Refund

This article outlines the steps for cancelling your ExpressVPN subscription along with important considerations to keep in mind. Please review it carefully before subscribing to . With easy cancellation and refund processes, you can subscribe with confidence.

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Explanation of Cancel Subscription and Request a Refund

We will explain “Cancel Subscription” and “Request a Refund.”

  1. Cancel Subscription: This method allows you to prevent your subscription from automatically renewing at the end of your current billing cycle. By disabling automatic renewal, you can avoid being charged for subsequent months. For example, if you have signed up for a 1-month plan and follow the procedure to turn off automatic renewal, you will not be billed for the second month and onwards. You can easily disable automatic renewal at any time through ExpressVPN’s website.
  2. Request a Refund: If you are not entirely satisfied with ExpressVPN, you have the option to request a refund within 30 days of your initial purchase. To initiate the refund process, you will need to contact ExpressVPN’s 24/7 live chat support and ask for a refund. It’s important to note that changes made to your ExpressVPN account settings on the website alone will not automatically trigger a refund.

How to Cancel ExpressVPN Subscription

This step-by-step guide will walk you through the process of cancel, helping you avoid any unexpected charges in the future. To ensure a hassle-free cancellation experience, it is recommended to turn off automatic renewal even if you plan to request a refund right away.

How to Cancel ExpressVPN Subscription:
  1. Log in Your ExpressVPN Account
  2. Access Your Account Details and Subscription
  3. Turn Off Automatic Renewal

Before proceeding with the cancellation process, it’s crucial to keep the following points in mind:

Considerations Before Canceling Subscription
  • No Refund for Automatic Renewal Suspension: Disabling automatic renewal is solely a procedure to prevent future automatic billing at the time of renewal. It’s important to note that turning off automatic renewal does not automatically entitle you to a refund. To be eligible for a refund, you need to request it separately, following the appropriate refund process.
  • Procedure via a Browser: It’s not possible to turn off automatic renewal directly through the ExpressVPN app. Regardless of whether you are using a PC or a mobile phone, you will need to log in to your ExpressVPN account via a browser to access the necessary settings and disable automatic renewal.
  • Service Availability until Contract Expiry: If you choose to turn off automatic renewal, you will still be able to use the VPN service until the end of your current contract period. For instance, if you have signed up for a 12-month plan and decide to disable auto-renewal after 6 months, you will have access to the service until the remaining 6 months of your contract expire.

STEP1. Log in Your ExpressVPN Account

Click on the “My Account” button located at the top. Enter your registered email address and password to log in.

how to cancel expressvpn

STEP2. Access Your Account Details and Subscription

From the left side menu, click on “My Subscription”. Then, select “Edit subscription settings”.

how to cancel expressvpn

STEP3. Turn Off Automatic Renewal

Click on the “Turn off Automatic Renewal” button.

how to cancel expressvpn

You may be prompted with a confirmation page multiple times. Follow the prompts until you receive a notification that your subscription has been canceled.

how to cancel expressvpn

Verify that under “My Subscription” it states “SUBSCRIPTION EXPIRES: ▲▲▲▲.” Once you see this confirmation, your cancellation is complete.

how to cancel expressvpn

How to Request a Refund from ExpressVPN

ExpressVPN offers a full refund if you cancel within 30 days of your initial purchase.

How to Request a Refund from ExpressVPN:
  1. Log in to Your ExpressVPN Account
  2. Open Live Chat
  3. Request a Refund

Before initiating the refund process, there are a couple of important points to consider:

Considerations Before Request a Refund
  • No Refund from the Apple Store: If you have purchased your ExpressVPN subscription from the Apple Store, it’s important to note that you cannot receive a refund by directly contacting ExpressVPN. Instead, you will need to reach out to Apple Store Support to inquire about their refund policies and procedures regarding App Store purchases.
  • Procedure via a Browser: Similar to disabling auto-renewal, the refund process cannot be completed through the ExpressVPN application. To request a refund, please log in to your ExpressVPN account using a computer or smartphone browser.

STEP1. Log in Your ExpressVPN Account

Click on the “My Account” button located at the top. Enter your registered email address and password to log in.

how to cancel expressvpn

STEP2. Open Live Chat

Locate the “Need help? Chat with us!” button in the lower-right corner of the ExpressVPN website. Click on the button to initiate the live chat session. Enter your registered email address and click on “START CHAT” to connect with a Live Chat Agent.

how to cancel expressvpn

STEP3. Request a Refund

how to cancel expressvpn

Once connected with a live chat agent, kindly inform them that you would like to cancel your subscription and request a refund.

For example, you can start the chat with a message like, “Hello, I would like to request a refund.” The live chat agent will likely inquire about the reason for cancellation. You can respond by stating, “I have no complaints about the service itself, but I no longer need a VPN.” It’s important to provide an honest and concise reason for cancellation.

Depending on your specific situation, if you mention issues related to video streaming services or slow speeds, the support team member may ask for additional details about the environment or circumstances in which you experienced these issues.

The support team member will inform you that it may take 5-7 business days to process the refund. Keep an eye on your email, as you will receive an automated email notification once the refund process is complete. Make sure to check your refund status and confirmation in the email.

Benefits of Using a VPN

Before proceeding with canceling your subscription, it’s important to consider the benefits and advantages of using a VPN. If there are any benefits that you may not be aware of, it is recommended to utilize them fully before canceling your subscription.

Benefits of Using a VPN
  • Protect Your privacy: Safely use free public Wi-Fi networks
  • Stay Connected Abroad: Access internet services as if you’re at home
  • Unblock Global Content: Enjoy websites unavailable in your country
  • Save Big on Subscriptions: Score lower prices on YouTube Premium, Netflix, Spotify, and more

Explore more detailed>> Pros and Cons of Using a VPN for Personal Use

Alternative VPN Services

After canceling your ExpressVPN subscription, it is advisable to explore alternative VPN options that can meet your needs. Here are two VPN services that we recommend:

Alternative VPN Services
  • : The Ultimate Balance of Price and Internet Speed
  • : Fast Netflix Streaming, 45-Day Satisfaction Guarantee

NordVPN: Recommended for Those Seeking Affordable Pricing

Top page of NordVPN
Prices (standard plan)1-Month: $11.99
12-Months: $4.99/month
24-Months: $3.99/month
No-log-policy and kill switchYes
Countries and servers60/5,800+
Money-back Guarantee30 days
24/7 customer supportYes
Maximum devices supported6
HeadquarterRepublic of Panama

NordVPN has established itself as a leading VPN service, offering an excellent balance of price, internet speed, server coverage, and global reach. With its extensive server network and advanced security features, NordVPN has gained the largest market share worldwide and consistently receives positive reviews from industry experts.

When comparing prices between ExpressVPN and NordVPN, here’s a breakdown:

ExpressVPNNordVPN
1-Month: $12.95
6-Months: $9.99/month
12-Months: $6.67/month
1-Month: $11.99
12-Months: $4.99/month
24-Months: $3.99/month
  • 12-Month Plan: NordVPN offers a significant cost advantage, with a price that is $3.3 per month cheaper compared to ExpressVPN’s 12-Month plan.
  • 24-Month Plan: If you opt for NordVPN’s 24-Month plan, you can enjoy an even more budget-friendly option, as the price is approximately half of ExpressVPN’s 12-Month plan.
Ideal for those who:
  • Want to balance price and internet speed
  • Want to use the VPN with the highest market popularity

\30-day Money-Back Guarantee/

CyberGhost: Recommended for Streaming Enthusiasts

top page of cyberghost
Prices1-Month: $12.99
6-Months: $6.99/month
24-Months: $2.11/month
No-log-policy and kill switchYes
Countries and servers91/9,500+
Money-back Guarantee1-Month: 14 days
6-Month/24-Month: 45 days
24/7 customer supportYes
Maximum devices supported7
HeadquarterRomania

CyberGhost is a powerful VPN service that excels at unblocking websites, making it an ideal choice for those who prioritize streaming. With its streaming-optimized servers dedicated to platforms like Netflix, you can enjoy ultra-fast speeds and uninterrupted streaming without buffering issues. CyberGhost boasts an extensive network of 9,200 servers across 91 countries, providing ample options for accessing Netflix content in various regions.

Ideal for those:
  • Want to expand your Netflix experience across borders
  • Seeking an ample trial period

\45-day Money-Back Guarantee /

Conclusion

Conclusion
  • When it comes to canceling your ExpressVPN subscription, there are two methods that disabling automatic renewal and requesting a refund.
  • Both of these can be accomplished within a few minutes.
  • After canceling your ExpressVPN subscription, it is important to consider alternative VPN options that can cater to your specific needs.
Alternative VPN Services
  • : Recommended for those who want to balance price and internet speed
  • : Recommended for those who want to effectively unblock streaming contents
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Written By

VPN Life is managed and operated by a team of four members: one Japanese (administrator) who has been using VPNs since 2011, two Chinese members, and one Singaporean member. Our articles are written based on 'actual VPN usage experience' and 'global VPN information.

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