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How to Cancel SurfShark Subscription and Request a Refund

Both disabling automatic renewal and requesting a refund with Surfshark VPN can be easily accomplished by sending a message via live chat. In this guide, we will provide essential information to ensure a smooth cancellation process.

How to Stop Auto-Renewal and Request a Refund:
  1. Visit the Sharfshark Help Center
  2. Initiate a Live Chat
  3. Provide Your Information and State Your Request
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How to Stop Auto-Renewal and Request a Refund

Follow these steps to stop auto-renewal and request a refund:

How to Stop Auto-Renewal and Request a Refund:
  1. Visit the Sharfshark Help Center
  2. Initiate a Live Chat
  3. Provide Your Information and State Your Request

Before proceeding with the cancellation process, it’s crucial to keep the following points in mind:

Considerations Before Canceling Subscription
  • Refund Requests Only Through Live Chat: Refunds cannot be requested via ‘My Page’ or within the app. Instead, you must contact Surfshark’s customer support team through the Surfshark website to initiate the refund process. However, auto-renewal can be stopped either via live chat or through ‘My Page’.
  • Non-Refundable Payment Methods: If you subscribed via the app store or used a prepaid card, Surfshark will not issue a refund. Accepted payment methods for refunds are credit cards and PayPal. Therefore, if you’re concerned about potential refunds post-subscription, it’s advisable to opt for these payment methods.
  • Service Availability Until Contract Expiration: If you decide to disable automatic renewal, you can continue using the VPN service until the end of your current contract period. For instance, if you’ve signed up for a 12-month plan and decide to turn off auto-renewal after 6 months, you will still have access to the service for the remaining 6 months of your contract.”

Step1. Visit the Sharfshark Help Center

Scroll to the bottom of the official Surfshark website and click on the “Help center”.

how to cancel surfshark

Step2. Initiate a Live Chat

Scroll to the bottom of the page and click on “Chat with us”.

how to cancel surfshark

Step3. Provide Your Information and State Your Request

You will see the screen below. Enter your name, email, and message.

For instance, you could initiate the chat with a message such as, “Hello, I would like to request a refund.” The live chat agent will likely ask about your reason for cancellation. You can reply by saying, “I have no complaints about the service itself, but I no longer need a VPN.” It’s important to provide succinct explanation for cancellation.

Depending on your specific situation, if you mention issues related to video streaming services or slow speeds, the support team member may request additional details about the environment or circumstances in which you experienced these problems.

how to cancel surfshark

Benefits of Using a VPN

Before proceeding with canceling your subscription, it’s important to consider the benefits and advantages of using a VPN. If there are any benefits that you may not be aware of, it is recommended to utilize them fully before canceling your subscription.

Benefits of Using a VPN
  • Protect Your privacy: Safely use free public Wi-Fi networks
  • Stay Connected Abroad: Access internet services as if you’re at home
  • Unblock Global Content: Enjoy websites unavailable in your country
  • Save Big on Subscriptions: Score lower prices on YouTube Premium, Netflix, Spotify, and more

Explore more detailed>> Pros and Cons of Using a VPN for Personal Use

Alternative VPN services

After canceling your Surfshark subscription, it is advisable to explore alternative VPN options that can meet your needs. Here are two VPN services that we recommend:

Alternative VPN Services
  • : Ultra-fast Internet Speeds
  • : The Ultimate Balance of Price and Internet Speed

ExpressVPN: Recommended for Those Ultra-fast Internet Speeds

Top page of ExpressVPN
Prices
1-Month: $12.95
6-Months: $9.99/month
12-Months: $6.67/month
No-log-policy and kill switchYes
Countries and servers105/3,000+
Money-back Guarantee30 days
24/7 customer supportYes
Maximum devices supported8
HeadquarterBritish Virgin Islands

ExpressVPN is widely recognized as one of the fastest VPN services available, consistently earning positive reviews and gaining widespread popularity. It offers exceptional connection speeds that cater to users’ need for seamless online experiences.

  • If you opt for ExpressVPN’s 12-Month plan, it will cost you $4.3 more per month compared to Surfshark’s 12-Month plan.
  • However, ExpressVPN provides a more comfortable streaming experience, which could make it worth the extra cost.
Ideal for those who:
  • Place a high importance on internet speed

\30-day Money-Back Guarantee/

NordVPN: Recommended for Those Seeking Balance of Price and Internet Speed

Top page of NordVPN
Prices (standard plan)1-Month: $11.99
12-Months: $4.99/month
24-Months: $3.99/month
No-log-policy and kill switchYes
Countries and servers60/5,800+
Money-back Guarantee30 days
24/7 customer supportYes
Maximum devices supported6
HeadquarterRepublic of Panama

NordVPN has established itself as a leading VPN service, offering an excellent balance between price, internet speed, server coverage, and ability to bypass geo-blocking. With its extensive server network and advanced security features, NordVPN has gained the largest market share worldwide and consistently receives positive reviews from industry experts.

  • If you opt for NordVPN’s 12-Month plan, it will cost you $1 more per month compared to Surfshark’s 12-Month plan.
  • However, NordVPN provides a more comfortable streaming experience. It effectively bypasses geo-blocking, allowing for stress-free viewing of each video streaming service.
Ideal for those who:
  • Want to balance price and internet speed
  • Perfect for those prioritizing the ability to bypass geo-blocking

\30-day Money-Back Guarantee/

Conclusion

Conclusion
  • SurfsharkVPN can process both disabling automatic renewal and requesting a refund simply by sending a message to the live chat.
  • After canceling your ExpressVPN subscription, it is important to consider alternative VPN options that can cater to your specific needs.
Alternative VPN Services
  • : Ultra-fast Internet Speeds
  • : The Ultimate Balance of Price and Internet Speed
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VPN Life is managed and operated by a team of four members: one Japanese (administrator) who has been using VPNs since 2011, two Chinese members, and one Singaporean member. Our articles are written based on 'actual VPN usage experience' and 'global VPN information.

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